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2026-2027
Consumer Protection
Student Grievances
Any assault, either physical or sexual, must be reported immediately to the Vice President of Student Development. In the event of other grievances, students should adhere to the following:
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The student must first speak to the offender with the intention of reconciliation.
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If the persons involved cannot be reconciled, the student must take an RA, CMT mentor, staff or faculty member with them to confront the offender again with the intention of reconciliation.
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Following the second meeting, regardless of the outcome, the situation must be reported to the Vice President of Student Development.
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If reconciliation is not achieved through the second conversation, the Vice President of Student Development will engage the grievance process.
Appeals Process
If a concern, whether disciplinary or otherwise, is not adequately resolved it may be formally appealed in writing as follows: first to the Vice President for Student Development, then to the Student Affairs Committee, and finally to the President of the College. If these avenues of appeal fail, grievances may be taken to the Alaska Commission on Postsecondary Education (ACPE).
ACPE processes complaints alleging violations of state institutional authorization law relative to postsecondary institutions or programs in Alaska. The complaint investigation process is described in AS 14.48.130 and 20 AAC 17.130-145. A student is encouraged to pursue the complaint/grievance process at their institution prior to contacting ACPE. To request a complaint form please send an email to: EED.ACPE-IA@alaska.gov.
For questions or assistance relative to complaints please contact:
ACPE Contact:
Tyler Eggen
Institutional Authorization Program Coordinator
Outreach | Alaska Commission on Postsecondary Education
Email: tyler.eggen@alaska.gov
Phone: 907.465.6741
Website: https://acpe.alaska.gov
Institutional Authorization: https://acpe.alaska.gov/ia
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
CONSTUMER PROTECTION
CONSTUMER PROTECTION & STUDENT COMPLAINT
Consumer Protection and Student Complaint Information
Alaska Bible College is committed to transparency, accountability, and fair treatment of students. This page provides consumer protection information for students, including information about the Alaska Commission on Postsecondary Education (ACPE) complaint process and the State Authorization Reciprocity Agreements (SARA) complaint process for distance education students, when applicable.
Students are encouraged to first seek resolution through Alaska Bible College’s internal student complaint or grievance process as described in the Academic Catalog and applicable student policies.
Academic Catalog:
https://www.akbible.edu/academiccatalog
If a complaint is not resolved through Alaska Bible College’s internal process, students may contact the appropriate external agency listed below.
Alaska Commission on Postsecondary Education Consumer Protection
postsecondary Education Consumer Protection
Alaska Commission on Postsecondary Education Consumer Protection
The Alaska Commission on Postsecondary Education (ACPE) provides consumer protection information for students and the public. ACPE processes complaints related to Alaska institutional authorization requirements for postsecondary institutions and programs in Alaska, including eligible complaints involving SARA.
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Students who wish to file a complaint with ACPE should first review ACPE’s consumer protection information and complaint process.
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ACPE Consumer Protection Website:
https://acpe.alaska.gov/ConsumerProtection
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ACPE Institutional Authorization Website:
https://acpe.alaska.gov/ia
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To request an ACPE complaint form, students may contact ACPE Institutional Authorization.
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ACPE Contact:
Tyler Eggen
Institutional Authorization Program Coordinator
Outreach | Alaska Commission on Postsecondary Education
Email: tyler.eggen@alaska.gov
Phone: 907.465.6741
Website: https://acpe.alaska.gov
Institutional Authorization: https://acpe.alaska.gov/ia
sara student Complaint
Sara Student Complaint Process
Alaska Bible College participates in the State Authorization Reciprocity Agreements (SARA), which establish a process for approved institutions to offer distance education to students located in other SARA member states, subject to SARA policies and consumer protection requirements.
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SARA-related complaints must first be addressed through Alaska Bible College’s internal student complaint or grievance process. If the complaint is not resolved through the College’s process, the student may submit the complaint to Alaska’s SARA State Portal Entity.
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SARA complaints generally involve alleged violations of SARA policies related to distance education offered across state lines. These may include concerns related to consumer protection, accuracy of institutional information, recruitment or marketing, tuition and fees, accreditation, transferability of coursework, professional licensure information, or the operation of distance education programs under SARA policies.
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Complaints involving student grades or student conduct are handled through Alaska Bible College’s institutional policies and are not normally reviewed through the SARA complaint process.
Alaska SARA State Portal Entity Contact:
Alaska SARA
Tyler Eggen
Institutional Authorization Program Coordinator
Outreach | Alaska Commission on Postsecondary Education
Email: tyler.eggen@alaska.gov
Phone: 907.465.6741
Website: https://acpe.alaska.gov
Institutional Authorization: https://acpe.alaska.gov/ia
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ACPE Consumer Protection Website:
https://acpe.alaska.gov/ConsumerProtection
NC-SARA Website:
https://www.nc-sara.org